Online consultant for the site: features of the solution

It is always an effective conversion tool

In recent years, as more and more internet users prefer to shop online, providing customers with adequate technical support and high-quality, prompt communication has become especially important. One way to effectively achieve this is by offering a live chat button to connect with a specialist. This allows website visitors to quickly ask questions and receive the assistance they need. What's important to know about this solution?

Features of the online consultant on the site

This communication channel, which operates in real time, will allow you to solve many problems simultaneously:

• a significant increase in conversion - according to statistics, after the online consultant button was installed, the number of users who performed active actions on the site such as making a purchase, subscribing to newsletters, registering and others increases by at least 25-40 percent;
• increasing the level of comfort when communicating - many people are much more comfortable communicating not orally, but in writing. In this case, users may encounter a situation where it is impossible to talk on the phone. In online chat you can communicate with a consultant and do various other things;
• influence on users - qualified answers from managers inspire trust. Due to this, the consultant will always have the opportunity to influence the buyer, advise him to get acquainted with other products, use services;
• collection of information and users;
• ability to work with several clients at once.

It is also worth noting that the online consultant button provides the opportunity to use different communication channels. For example, you can communicate with clients not only on the website, but also in instant messengers and social networks.

Where can I use the online consultant button?

An online consultant is an excellent solution for prompt and high-quality communication with users, as well as for attracting users to the site. This option is needed not only by online stores, but also by other sites:

• with registration for various events;
• with the offer of services that are related to the reservation;
• companies that provide various services;
• restaurants and cafes with delivery.

In every situation, an online consultant turns out to be indispensable.